Wednesday, September 24, 2008

Enterprise sucks


We finally took our car into get fixed from the biker that hit us last month. Just as a side note we are not going to get any money out of that biker which makes me kind of mad, but I expected it. Anyway, our insurance set us up with Enterprise for a car rental while our car is in the shop. When they set us up with it a couple of weeks ago I specifically talked to Enterprise car rental about how I wanted a smaller car that is more economical with gas. They said they would make note of it, but to remind them when we came to rent the car. I did this because last time we rented with them they didn't even have a car to rent that was within the price range our insurance would pay, so they gave us a yucky ford taurus to drive. When we returned it they tried to charge us for the difference, but I had to stick my ground and tell them their lack of cars was the reason that we had the ford in the first place. So, when they came to pick up Steve at the body shop the lady pulled up in a big white van with all the seats out of the back. It just had the 2 front seats and that's all. She told Steve that they were out of cars and so he could either have the van or they had one small SUV left at the Murray location. Steve decided on the SUV since the van didn't even have enough seats. When he got there they refused to take my credit card because I wasn't there. I threw a fit about it because I sent my ID and everything and didn't want them to use my debit card since they actually have to charge it. After all that I found out about the SUV and so I told Steve to just wait while I called insurance to find another place to rent from since they didn't grant my request of a smaller more economical car. While I was on the phone calling insurance Steve called back saying they were willing to give us a gas credit of a half a tank to compensate the difference if we would just take the SUV. Steve and I decided to do that. It was so annoying that they rent out all their cars knowing for a couple weeks that we were renting from them. Maybe Enterprise should figure out how to rent out cars and have enough in stock or not overbook their rentals, especially when I called a couple weeks in advance!

3 comments:

CHAR said...

oh that is so frustrating. How in the heck are you supposed to get Kaitlyn around in a two seat car?!? I hate people with terrible customer service. I had a really hard time with exchanging my iPod... I will have to tell you about it.

Aubree said...

That sucks. I would've been irrate if that had happened to me. No more enterprise for me. I hope they don't make you pay more for the suv when all is said and done.

Lisa and Mark said...

So I realized tonight that I never answered your questions about Thanksgiving. Mark and I will actually be in California for the holiday. I leave Tuesday but we get back Sunday morning. My parents will be taking us to and from the airport so hopefully maybe during the trip to or the trip home we'll get to see you and your new little baby!